ITIL Intermediate Continual Service Improvement (CSI) Training


ITIL Intermediate Continual Service Improvement course by GreyCampus will impart strong fundamental knowledge required to pass the ITIL Continual Service Improvement certification exam by Axelos. This certificate carries 3 credits out of 17 to be achieved for the ITIL Intermediate certification.

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Group Training

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GreyCampus is an ITIL Training Organization Accredited by PEOPLECERT on behalf of Axelos

Course Overview


By attending this course, participants will gain complete knowledge of how organizations strategically review the products and services they produce following the strategy, design, transition and operation stages of the information technology service lifecycle. This course also offers guidance on the tools and techniques that can be used to support CSI activities and covers management & control of activities within the Continual Service Improvement phase of the ITIL Lifecycle.

*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy

  • e-LEARNING ACCESS:: 1 year

Course Outline

  • Introduction to continual service improvement

Continual service improvement principles

Continual service improvement process

Continual service improvement methods and techniques

  • Organizing for continual service improvement


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Frequently Asked Questions


A: ITIL Foundation certification is mandatory to take this intermediate exam

  • Individuals who require a detailed understanding of the ITIL CSI phase of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
  • Target audience can be, but not limited to
    • Chief information officers (CIOs)
    • Chief technology officers (CTOs)
    • Managers
    • Supervisory staff
    • Team leaders
    • Service designers
    • IT architects
    • IT planners
    • IT consultants
    • IT audit managers
    • IT security managers
    • Service test managers and ITSM trainers

A: This course will prepare delegates to write the ITIL Intermediate: Continual Service Improvement exam in IT Service Management

500 +

Expert Trainers

250000 +

Hours Delivered

100000 +

Professionals Trained

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