An immersive exam-prep course that prepares you for the ITIL 4 Foundation exam. This course covers the most recent update (ITIL 4 - February 2019) to the certification exam and is available in multiple learning formats - Online self-learning, Live-online, and Traditional classroom training. Make your learning experience convenient without compromising on the learning outcomes.
Our ITIL Foundation training program is designed to help you right from the basics of ITIL services lifecycle, processes, ITSM's best practices, and the interactions of the ITIL lifecycle phases to earning the ITIL Foundation certification. The hands-on training approach, the pedagogy that we follow, our skilled and experienced trainers with professional IT service management background, and online and offline tools enabled by technology, will help you to ace the exam. Our training is trusted by more than 30,000 learners.
This course is structured along the 5 ITIL lifecycle stages: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This course allows participants to bring positive changes in business, optimize customer experience and contribute to the improvement process of business by implementing ITSM's best practices.
Please note that GreyCampus is an authorized training provider of AXELOS and our course is accredited and recognized by Axelos.
If you are finding it difficult to take a few days off from your work or personal engagements to attend our classroom or live-online training, then you can choose our online self-learning component, which allows you to learn at your own pace & place.
*Only for instructor-led classroom and instructor-led live-online training. Number of days may vary as per city
**Check our Cancellation/Rescheduling policy
Gain skills which will enable you to demonstrate a basic understanding and implementation of the ITIL® framework.
Our ITIL course curriculum is aligned to the curriculum laid down by PEOPLECERT for ITIL Foundation certification exam.
Pass the ITIL Foundation certification exam and become a certified professional in the domain of Service Management.
WHAT IS ITIL®?
THE ITIL® FRAMEWORK
OVERVIEW OF ITIL® CERTIFICATIONS
PROCESSES AND FUNCTIONS
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE STRATEGY
PROCESSES AND ACTIVITIES
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN
PROCESSES AND ACTIVITIES
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION
PROCESSES AND ACTIVITIES
PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION
PROCESSES AND ACTIVITIES
ORGANIZING FOR SERVICE OPERATION
A: Information Technology Infrastructure Library
A: PEOPLECERT on behalf of AXELOS
A: The ITIL® Foundation examination follows the following structure:
Exam type: Multiple choice, 40 Questions
Exam Duration: 60 minutes
Exam language: English
Open book: No
Pass score: 65% (26/40)
Marking method: Classic multiple choice- only one option can be correct and will be awarded a mark
A: There are no restrictions or prerequisites as to who can attend this training session and the ITIL® Foundation Certification Exam. Participants should have some experience in IT; they can be IT Consultants, IT Developers, Programmers, Analysts, Service providers and System Administrators/Integrators.
The ITIL certification has a series of qualifications that are focused on ITIL best practices in various degrees of depth and detail. This classification of the certification scheme offers flexibility to focus their studies on key areas of interest.
There are five levels of qualifications within the ITIL Qualification Scheme:
Foundation Level: This is the first level in the journey of ITIL that introduces to ITIL terminology, concepts, and methodology used in the ITIL service lifecycle. In this level, you are equipped with the basics of ITIL and the ways to implement in your organization.
Practitioner Level: This is the second level of ITIL that helps you to adopt and adapt ITIL at the workplace. As an ITIL Practitioner, you get to learn how to improve productivity, efficiency, and collaboration between ITSM and organization as a whole.
Intermediate Level: This is the third level of ITIL and this level has 2 streams of certification:
Expert Level: This is the fourth level of ITIL and is for those who are interested to demonstrate the knowledge of ITIL Scheme entirely. You should have passed the previous levels proving your knowledge and understanding of the ITIL system before you enter this level. In this level, you can choose from the variety of processes at your interest. To clear this level you should possess a strong understanding and knowledge of the ITIL lifecycle.
Master Level: This is the fifth and the highest level of the ITIL certification. To achieve this certification you should prove your ability in implementing the knowledge in a variety of settings to achieve the expected business outcome. If you are directly involved in planning, managing and operating IT service management functions obtaining this certification demonstrates the knowledge.
A: IT service manager, IT Directors and Managers, Business Manager, Service support engineers, Technical support engineers and Business Process owners and others who are interested in the subject.
A: To attend the classroom training, participants need to go through the pre-class reading material provided immediately after enrollment. There are no prerequisites to be eligible to take up the examinations, however we recommend taking up an accredited ITIL® Foundation training prior to the exam.
A. For all variants - Online Self-learning, Live Online, In-person Classroom
Immediately when you register: An automated email with your receipt and your access credentials (online self-learning component) is sent to your registered email ID.
For Live Online and In-person Classrooms*
The next working day: You receive a welcome email directly from the training coordinator managing the specific workshop you've registered for.
*Note: The overall process may have some variations based on your location/ Country and the specific course/ variant you opt for.
A: Participants who have successfully cleared the certification exam will get to know their scores within 7 business days from the date of taking up the exam. The ITIL® foundation certificate will be sent across to successful participants by mail/courier after approximately 2 weeks of taking up the exam.
A: The certification does not expire. But once a new version is released, the current one being ITIL Foundation v3 which released in 2011, you'll need to get certified again.
A: After completing the ITIL® Foundation Certification, participants can proceed along the ITIL® Levels to ultimately get the ITIL® Master certification.
A: The ITIL Foundation exam voucher costs USD 250.
A: All PDU e-certificates will reach participants within 2 business days after the training classes.
A: According to a survey by Indeed.com, the average salary of an ITIL-F certified professional is over USD 100,000 per annum.
A: Online Self-Learning courses have a 3-day refund policy. If you are not satisfied with the course and report this over an email to firstname.lastname@example.org within 3 days from the date of purchase, we will refund the entire amount.
This guarantee is considered void in any of the following cases. If the candidate has-
If any participant is not satisfied with the live online or classroom session, he/she needs to inform us within 24 hours of the first session. We will refund the entire amount. Participants should communicate the same to us via email to email@example.com.
The guarantee is valid for participants who have paid the entire enrollment fee.
A: Instructor helpline: 30-day access to an instructor (via email) for doubt clearing and issue resolution.
Classroom and Live-online training: The Instructor helpline period is valid for 30 days from the last day of the training.
Online self-learning course: The Instructor helpline is valid for 30 days from the day you have enrolled in the course.
Send your questions/ doubts to firstname.lastname@example.org to avail this service.